Check the status of your order

If you would like to see the status of your order, then you will need to log in to your account using the link at the top-right of the page. From here,  click on 'View Your Order History' under the 'My Orders' heading.

The next screen will then show a list of your orders, including the Order Status and a button to view the invoice.

The status of your order is described as;

 Status

Description 

 Paid

 Your order has been received and is waiting to be processed. Orders in this state can be cancelled.

 Awaiting  Approval

 Your design has been assigned to the queue for the artwork department to check its sizing, positioning, and clarity.

 In Progress

 Work has begun on your order. Orders in this state can no longer be cancelled due to the cutting/engraving/printing

 Dispatched

Your order has been dispatched. You will receive a dispatch email or text via our courier. 

 Cancelled

Your order has been cancelled. 

 PLOTTER

Your house sign/memorial artwork has been approved and has been designated to the plotter machine, which will cut a stencil of your design ready for sandblasting.

 In Llansamlet

 A member of the team at our workshop has processed your Click & Collect order and you will receive an email notification regarding its collection.

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