Premium giftware   |   Made in Wales

Tracking your Order

If you would like to see the status of your order, then click on the 'view order' tool at the right of the page. You will be prompted for your order number, and the email address used to place the order (for security reasons).

The next screen will then show your order, the current status, and (provided your order is till in a 'pending' status) the option to cancel your order and recieve a refund.

The status of your order is described as;

Status Description
Pending Your order has been recieved, and is awaiting to be processed. Orders in this state can be cancelled.
In Progress Work has begun on your order. Orders in this state can no longer be cancelled due to the cutting/engraving process.
Complete Work on your order has been completed, and your order is awaiting delivery.
Despatched Your order has been despatched. Expect to recieve your order in the post.
Cancelled Your order has been cancelled.
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