Returns Policy

Refunds

Non-personalised items can be refunded within 28 days of receipt for a full refund or an exchange. All items must be unused, in their original packaging and in a resaleable condition. 

Due to health and hygiene reasons, we are unable to offer a refund or exchange on pierced jewellery or beauty products. 

We are unable to offer a refund for gift vouchers. 

Personalised Products

Due to the nature of our personalised products, we try to offer a returns policy which is fair. 

For personalised products, the product will be replaced if the engraving differs from that which was submitted during the ordering process, at no additional cost. 

For personalised products which have been correctly engraved as to the specification on the order page, we regret that we cannot offer a refund for these items. 

Returning an Item

If you would like to return your order, please email us at sales@slate-house.co.uk or call us on 01792 448041 to inform us. You will then need to post the product to our Headquarters:

Slate House Ltd

Unit 16 SA1 Business Park

Langdon Road

Swansea

SA1 8DB

Please include your name and order number in with the parcel and we advise obtaining proof of postage, we cannot be held responsible for missing or damaged parcels. Postage costs are non-refundable. 

Returning to Store

Items can be returned to our Llansamlet workshop. If you wish to return an order here, please inform us prior to this via sales@slate-house.co.uk or call us on 01792 448041. We are unable to issue a refund for any delivery costs paid.

We will only issue a refund to the original payment method. If paid via debit/credit card, card and cardholder must be present. Please bring proof of purchase, this can be your order confirmation email or a printout. 

Faulty Items

If you have received your item and find it to be faulty, please email us a photo of the product via sales@slate-house.co.uk, with a brief description highlighting the fault. Once checked, we will then arrange for the items to be collected via our courier. Once the item has been collected and reviewed, we can either issue a replacement or a full refund. 

This policy does not affect your statutory rights.