Everyone at Valley Mill wishes you all the best for 2021, and we hope the new year brings you joy, health and prosperity!
Last year was a complete rollercoaster for everybody, and our lives really have been turned upside down. Nevertheless, we trust that 2021 will be a more positive year.
As with many other online businesses, our website has grown from strength to strength; with orders going through the roof. Lots of things have changed within the company for us to manage our busiest year to date, including overhauling our processes and hiring more people. Our small team of 10 has already grown to a team of 16, with other team members joining over the coming months!
That’s only the start of our exciting plans for 2021! To work more effectively as Valley Mill continues to expand, we will be moving our Neath offices and Crynant workshop to brand new premises in Swansea. This will be a huge move for us and, for the first time ever, the majority of the Valley Mill team will be based in one place.
As always, our main goal for the new year is to continue to help you on your search for quality, handmade products, and to personalise them to your wish. To help this, lots of improvements will be made to our website; including a new and much improved personalisation facility. Our current design tool is already one of the best in the UK, but the new one will be world class, and will offer you almost limitless design possibilities.
We will also be introducing new, easier ways to pay, as well at the option to pay in instalments; so you can buy without being worried of the immediate costs.
To be able to introduce more people to the luxury, handmade products we offer, we will start selling through alternative online marketplaces. The first one will be OnBuy, the UK-based online marketplace, with other platforms to follow.
Lastly, we will be bringing you even more offerings from local Welsh businesses, as well as expanding our range to more products from across the UK, without comprising on quality. You’ll have even more reason to come back to our website for every occasion!
We really are excited for what 2021 will bring, and hope it is a much more positive time for you all too! Stay safe everyone!